Frequently Asked Questions

All prices are EXW — import duties, customs clearance fees, VAT/GST and destination-country taxes are the buyer's responsibility. HS Code: 8301 — padlocks and locks of base metal. Indicative MFN duty rates: USA 3–7%, EU 2–6%, UK 2–4%, Canada 0–6%, Australia 0–5%. Confirm with your customs broker. We provide compliant export documentation and do not undervalue invoices.

Yes. For time-critical shipments we arrange DHL Express Priority — delivery to major US and European cities in 1–2 business days from Xuzhou dispatch. Priority service typically costs 1.5–2× the standard DHL Express rate. Same-day dispatch cut-off is 14:00 CST on business days. Contact us before ordering to confirm feasibility.

Standard catalog products: 14-calendar-day return window from confirmed delivery. Item must be unused, in original packaging with documentation. Return shipping at buyer's expense. Refund within 10 business days of receipt and inspection. No restocking fee for quality-related returns; 10% restocking fee for buyer-requested returns above USD $1,000.

Custom / OEM products: produced to buyer-approved specifications and not eligible for standard returns. Quality non-conformances are handled under the quality complaint process.