Frequently Asked Questions

M when the door's inside also sees washdown or contamination risk. Otherwise the 2441 covers it.

Both cover 1–5 mm hygienic quarter-turn latching. SLC2 adds left/right rotation; SLD1 offers five body styles including special inserts (X45 on the 2442). Match your enclosure program and existing tooling.

Fixed-configuration variants of the SLD1-2441 body style: one latch, one order code, no insert or rotation options in the parts list. Ask for drawings to check which one matches your current hardware.

2441. The 2440 remains available for programs already running it.

Enclosure programs that standardized on this drive. If your spare-key stock is X45, order the 2442 and your existing tooling keeps working.

Yes, we offer master key, keyed alike and unique key combinations for most lock cylinders.

Yes — both, depending on your project.

• OEM: we manufacture to your drawings and specifications.
• ODM: we adapt an existing design from our range to your application — typically faster and more cost-effective.

Customization options include body geometry, keying configuration, surface finish, material grade, branding/engraving and packaging. Send your technical brief for a free feasibility assessment; we respond within 1–2 business days.

Common finishes include chrome plating, nickel plating, powder coating, black oxide and passivated stainless steel.

1. Contact us within 14 days of delivery with photos and a written description.
2. Our QC team reviews evidence and may request return of non-conforming parts.
3. Preliminary response within 3 business days.
4. For confirmed non-conformances: priority replacement shipment or full refund at our discretion.
5. For significant events: full 8D/CAPA report within 10 business days, including root cause and corrective actions.

All complaints are formally documented for audits.

All our products carry a 12-month warranty from date of shipment against manufacturing defects in materials and workmanship under normal intended-use conditions. Specific terms are defined in the purchase agreement. Warranty does not cover damage from incorrect installation, misuse, unauthorized modification or operation outside rated specifications. We investigate performance concerns even outside the formal warranty period.